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Customer Service

At Whitefeather Boutique we pride ourselves if offering fantastic customer service.

We have a Physical store located on Denmark street Limerick.

We love to meet our customers and offer advice on the latest fashion trends so we ask you to drop in anytime and say hello.

Call Us

We are open Monday-Friday 10am – 6pm
Saturdays 9am – 5pm

Or email anytime sales@whitefeather.ie

We ship almost everywhere
Check out our instagram feed to keep up to date with daily outfit posts.

+ - What is your return policy?

If you are not completely satisfied with your purchase, you may return it for up to 14 days from the original purchase date for a full refund or credit note. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.

Returns should be sent to:

Returns@

Whitefeather Boutique,

Denmark street,

Limerick.

V94T6V4

061 310648

 

We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. If, in the unlikely event that you notice something faulty with your product please notify us as soon as possible by email sales@whitefeather.ie or by phoning our shop on 061310648 and we will be happy to help. Please note we will not accept clothes that have garment tags removed, fake tan stains or make-up on them.

 

It is your responsibility to return the items to us. Please use a reputable courier company and please insure the goods for their value. Please note,it is not our fault if your return package does not reach us. You have 14 days from receipt of your order to have the item back with us to get your refund.

 

SALE ITEMS

Please note that sale items are final and cannot be returned or refunded. Please be 100% sure that the item is suitable before you complete your purchase.

+ - How do I get my refund?

Once you have sent back your items with all tags attached and in original condition within 14 days we will be happy to refund you for your purchase.

Please have your invoice order number attached along with your return so we will know who to refund.

Your refund should be issued the day we receive your return & may take up to 14 days to show in your account depending on your banking provider.

Please feel free to call us on 061310648 to make sure we have received it.

+ - Can I change my order?

Once you add an item to your cart you can easily remove it before checkout, just click remove item.

If you have proceeded through checkout and paid for your item it is more difficult to change your order, However the best thing to do is, give us a call in the shop on 061310648 and see if we have already shipped your item. We usually send items out with the courier between 9am and 12noon so depending on the time you ordered online, it may still be with us in the shop.

+ - Do you ship internationally?

Yes we ship internationally. Prices start from €11.95

+ - What payment methods do you accept?

We accept the following major credit and debit cards: Visa, MasterCard, American Express and Visa Debit on our site.

You can safely enter your entire credit/debit card number via our secure server, which encrypts all submitted information.

Payment is taken at the time of the transaction.

+ - Why was my order cancelled?

If you’ve placed an order and received a cancellation email from us, we’re so sorry. Unfortunately this will usually be because the stock wasn’t in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 5 days, this is just the banking process and not something we can speed up.

+ - Do you offer price adjustments?

Yes we offer promo codes regularly for certain items. These codes are mainly given out on our Instagram feed. Follow us here to avail of all offers.

+ - How long does delivery usually take?

We use Fastway couriers for our delivery service. Our deliveries are sent out every day before 12noon. They are usually with the customer the next day, however it may sometimes take 2 to 3 days. Please follow this link to track your item.

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