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Refund Policy

If you are not completely satisfied with your purchase, you may return it for up to 14 days from the original purchase date for a full refund or credit note. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.

 

Returns should be sent to:

Whitefeather Boutique,

Denmark street,

Limerick.

V94T6V4

061 310648

 

We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging. If, in the unlikely event that you notice something faulty with your product please notify us as soon as possible by email sales@whitefeather.ie or by phoning our shop on 061310648 and we will be happy to help. Please note we will not accept clothes that have garment tags removed, fake tan stains or make-up on them.

It is your responsibility to return the items to us. Please use a reputable courier company and please insure the goods for their value. Please note,it is not our fault if your return package does not reach us. You have 14 days from receipt of your order to have the item back with us to get your refund.

 

How do I get my refund?

Once you have sent back your items with all tags attached and in original condition within 14 days we will be happy to refund you for your purchase.

Please have your invoice order number attached along with your return so we will know who to refund.

Your refund should be issued the day we receive your return & may take up to 14 days to show in your account depending on your banking provider.

Please feel free to call us on 061310648 to make sure we have received it.

 

Can I change my order?

Once you add an item to your cart you can easily remove it before checkout, just click remove item.

If you have proceeded through checkout and paid for your item it is more difficult to change your order, However the best thing to do is, give us a call in the shop on 061310648 and see if we have already shipped your item. We usually send items out with the courier between 9am and 12noon so depending on the time you ordered online, it may still be with us in the shop.

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